Billing procedure & SLA
Print
Modified on: Tue, 28 Jun, 2016 at 3:49 PM
- Technical Team inform on accounts@bharatgrouponline.com that project is ready to deliver while keeping client in CC with client approval mail !
- Verbal communicate Accounting head + What’s up on group that project is ready to deliver ( in case there is email problem)
- After information received, Accounts department will check IMS for project details( Quotation, Received Amt., Balance Amt. etc.)
- After IMS check, accounts department will confirm with Technical team for any additional work done for the project.
- After
confirmation, accounts department will reach to Client in Apx. 5 Min - 2
Hours (Between office timings) but same day, through Mail & Call.
- After
discussion with Client accounts department reach to CA for Billing
& Send soft copy to client through mail & Hard copy courier by
same day after client approval. Accounts department also enter Courier
Details in IMS.
- All discussion (payment follow ups) with client will be entered in IMS. (easy to track everyone the payment status)
- After payment receipt Accounts Department shall update same in IMS, what’s up group & drop a email to client, Admin ( info@bharatgrouponline.com ) & Tech team ( bharat.group@yahoo.com) that payment is received they can handover the files & update project tracker in IMS
- Only project payment tracker shall be updated by Accounts, rest shall be done by tech team.
Did you find it helpful?
Yes
No
Send feedback Sorry we couldn't be helpful. Help us improve this article with your feedback.